Returns & Refunds Policy

Overview

At InSilver.UK, we want you to be fully satisfied with your purchase. If you are not entirely happy, you may be eligible for a return or refund in accordance with this policy.

Returns

You have the right to return most items within 14 days of receiving your order in line with UK consumer law. The item must be unused, in its original packaging, and in the same condition that you received it.

Non-Returnable Items

Certain types of items cannot be returned, including personalised or custom-made items. We also do not accept returns for earrings due to hygiene reasons.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–7 business days.

Exclusions

Please note: Refunds will not be issued for items damaged due to normal wear & tear or misuse.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please contact us at info@insilver.uk.

Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked shipping service to ensure safe return of your item.

Contact Us

If you have any questions regarding this policy, please contact us at info@insilver.uk